Blue Bird of Alexandria > 3/31/20

Mar 31, 2020

To All of Our School's Families,

Over the past few weeks, we have been receiving many emails describing all of your concerns, questions and issues regarding this pandemic. We would now like to take this opportunity to share with all of you what we have been experiencing.

Early on we had the Department of Social Services called on us only for the fact that we remained open. We have been called rude, disrespectful and disappointing among other things for not discounting April tuition by a minimum of half. On top of a family attempting to have parents band together and email us for discounted tuition because and I quote "...our strengths lie in our numbers (and wallets)". We have been told we are stealing and attempting to leverage families out of money due to the pandemic when, simply, we are trying to remain open to help our community and those families who need it most in this most difficult of times, both parents attending and staff who are trying to survive through all of this.

We have many families pulling their children out because financially they are overburdened, and then we have those that simply do not feel they should pay because they are not attending and feel no obligation to. We would simply like to remind some of the latter that there are a handful of families that understand our current situation and have paid multiple months ahead of time, and those that will continue payment because they understand, like most of the world, we are in a position of hardship ourselves. Things will return to normal, and when they do the families that gave their support and understanding will be shown sincere appreciation.

We encourage families when it comes time that you are behind your computer, phone or tablet ready to send an email to us, remember that there is a light at the end of this long tunnel and things will return to normal. We thank all of those families that have been so incredibly supportive and understand that you are not dealing with a huge corporate entity, that we are individuals just like all of you.

Thank you all for taking the time to read this, and like always we hope your family stays healthy and safe.